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Conflict in a workplace isn’t unusual, and in a busy city like Leeds, it often appears more than people expect. Different teams, pressures, and communication styles collide from time to time. Some disagreements fade quickly, while others linger and start affecting the wider group. Because of this, many organisations now look toward conflict management training  to help staff handle tense moments with more confidence and clarity. People often wonder which type of learning actu

What Do We Actually Mean by Trauma-Informed Care? You know, people throw around the phrase trauma informed care a lot these days, but not everyone truly understands what it means. It’s not some clinical term meant only for hospitals or therapy sessions. It’s really a way of looking at people — with a bit more patience, a bit more heart. To put it simply, it means thinking about what someone’s been through before judging how they act. A resident shouting, a student freezing up